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Troubleshooting

First of all, we recommend checking your WordPress Site Health page. Many issues you may encounter can be easily solved by ensuring that you don’t have any issues reported by your WordPress Site Health page. You can check your WordPress site health via your WordPress backend panel -> Tools -> Site Health.

I’m having issues installing the theme / theme doesn’t work

If you haven’t done much yet, we recommend you to do a clean install to start again to make sure that the things you’ve done don’t interfere with the setup.

For a successful install and setup process, please follow the instructions that are available in the theme documentation inside “Getting Started” -> “How to Install” and “Theme Setup”.

After completing the install and setup process and verifying that everything is working correctly, you can either use the “Demo Import” functionality to import demo content or create the content manually by following the documentation tutorials and videos.

Images/elements seem out of place/broken or theme functionality is not working as expected

First, please ensure that you have completed all steps of the theme setup process as failing to complete a step can cause styling issues to appear on the site.

Sometimes, there can be third party plugins that are conflicting with the theme styling and functionality.

Deactivate any additional plugins you have installed (plugins that are not included in the theme setup or reported compatible with it) one by one to identify which plugin is causing the styling or functionality problems (You may need to clear your browser cache after deactivating certain plugins).

I can’t post a BuddyPress activity with images or video

Please check your WordPress site health page (WordPress backend panel -> Tools -> Site Health), the most common cause of being unable to make an activity post with media (images or video) is due to having an outdated MariaDB database.

If you have an outdated MariaDB version installed, please update it to the latest version, and then uninstall and reinstall the “Vikinger Media” plugin, if the plugin is installed successfully, the “yourprefix_vkmedia_media” table will be created and available in your WordPress database.

BuddyPress is not sending emails with activation code to users after they register to the site

Please check that your WordPress email configuration is correctly setup and if emails are being sent for other actions.

If you are using an email plugin (i.e.: https://wordpress.org/plugins/wp-mail-smtp/), please check if this works for you: https://wordpress.org/support/topic/activation-emails-from-forums-not-sent/.

Otherwise, please contact the BuddyPress support team (https://buddypress.org/support/) as they will be able to assist you further with this: https://buddypress.org/support/search/activation+email/

Encountering issues while editing pages with Elementor

You can only use Elementor to edit pages created with Elementor (like the landing page) or create new pages.