Support
FAQs
Check out here the most common questions that users have when using the theme. We recommend reading this before contacting support because your question may already be answered!
Just keep in mind that it’s very important that you have the theme updated to the latest version, as we add new features with every update and the feature you are looking for may have already been added.
Here’s a list of all questions:
- Do I have a guide to what I can do with the Vikinger customizer options?
- Can I customize all pages with Elementor?
- Can I remove the WordPress bar at the top?
- Where can users register?
- How do I create Groups?
- Can I change the default user avatars and covers?
- Can I hide the side menu?
- Can I hide the footer?
- Where can I find the folders and illustrations mentioned in the documentation?
- Can users upload blog posts from the front end?
- Can I remove the section headers?
- Can I change the order of the members profile tabs?
- Can I remove the blog tab of the members profile?
- Can I change the avatars from hexagons to circles/squares?
- Can I order/change the positions of the forums?
- How can I customize the Login page?
- How can I translate the theme?
- Why are all the quests images the same?
- Where are all images and videos saved?
- Where are the color presets stored?
Do I have a guide to what can I do with the Vikinger customizer options?
Yes! Check out our documentation “Theme Customization” -> “Customizer Settings” section. There you’ll find a quick view of what you’ll be able to do on each section, from changing login page texts, settings, color presets, member options, headers, and much more! We strongly suggest you to check out this page before customizing your theme!.
Can I customize all pages with Elementor?
No, you can only use Elementor to edit pages created with Elementor (like the landing page) or create new pages.
Can I remove the WordPress bar at the top?
Users can also individually remove the toolbar by going to the WordPress admin, Users -> Profile and unchecking the Toolbar option.
BuddyPress adds the toolbar for logged out users too, you can change this by going to Settings -> BuddyPress -> Options tab.
Where can users register?
The register form is on the landing page, you’ll find a tab where the login form is. Also, you’ll see a register button on the top header.
Please, make sure that the WordPress option for anyone to register is enabled. You can find it inside Settings -> General -> “Membership: Anyone can Register”
How do I create Groups?
Groups must be created from the frontend.
We created a system so users can easily create and manage groups. Just go to your front-end settings menu (the cog wheel icon at the top right) and click on “Manage Groups”.
There you’ll be able to create them, change settings, promote users and more!.
Can I change the default user avatars and covers?
Yes! You have that option inside the customizer.
Just go to “Vikinger Settings” -> “Members” and “Vikinger Settings” -> “Groups”.
Can I hide the side menu?
Yes! You have that option inside the customizer.
Just go to “Vikinger Settings” -> “Side Menu”.
Can I hide the footer?
Yes! You have that option inside the customizer.
Just go to “Vikinger Settings” -> “Footer”.
Where can I find the folders and illustrations mentioned in the documentation?
Please make sure that when you go to your downloads page, you not only download the installable WordPress file, but also the main files.
Many things, like the demo imports and illustration files are inside that main zip file so be sure to download it and check it out.
Can users upload blog posts from the front end?
Sorry, but it’s not possible at the moment, the WordPress blog feature works from the backend and they have an already really powerful editor with lots of blocks and features (and constantly getting updates).
If you don’t want to grant access to the complete backend features to someone, remember that you also have the option to give users the role of “Editor”, “Author”, or “Contributor” https://wordpress.org/support/article/roles-and-capabilities/ which allows them to write blog posts from the backend but “locks” some of the other features.
Can I remove the section headers?
Yes! You can do it inside the WordPress Customizer.
Just go to Vikinger “Settings” -> “Page Headers”, and choose “Hide”.
Can I change the order of the members profile tabs?
Yes, just go to “Customizer” -> “Vikinger Settings” -> “Members” and change the numbers to order them in the way you want.
Can I remove the blog tab of the members profile?
Yes, just go to “Customizer” -> “Vikinger Settings” -> “Members” and you can disable it.
Can I change the avatars from hexagons to circles/squares?
Yes! You can change the shape of the avatars, just go to “Customizer” -> “Vikinger Settings” -> “Avatar” and choose the one you like the most.
Can I order/change the positions of the forums?
Yes, the forum positions are managed from the backend. You have to number them in the order that you want them to be shown (1, 2, 3…), check this screen.
How can I customize the Login page?
The theme uses the default WordPress login and forgot password pages, we include several options in the “Customizer” like text and background customization.
For further customization, please check the WordPress docs on how to edit these pages:
How can I translate the theme?
We recommend using a tool that will help you create your localization files instead of creating them manually.
This official WordPress resource details how to localize themes.
The Poedit tool can be used to create your localized files using the “vikinger.pot” file as a base
Why are all the quests images the same?
What you’re seeing isn’t and issue! They are shown like that because the quests aren’t unlocked yet (the icon means locked or “open” quest)! Once people earn them, they will be shown the colored token, this way people are encouraged to finish the quests to “unlock” the tokens!. What you see in the live preview is an example of some of the tokens locked, and others unlocked.
Where are all images and videos saved?
Videos (and images) uploaded by users are saved in your WordPress install “uploads” directory (wp-content/uploads/vikinger).
Where are the color presets stored?
Color presets are stored as options in your WordPress install database (“yourprefix_options” table), you can find each preset name in the “vikinger/includes/customizer/vikinger-customizer-utils.php” file, “vikinger_customizer_color_preset_setting_name_get” function on line 1152.