{"id":100,"date":"2023-05-22T15:44:19","date_gmt":"2023-05-22T15:44:19","guid":{"rendered":"http:\/\/localhost\/wordpress_ragnokdocs\/?p=100"},"modified":"2025-05-02T12:42:56","modified_gmt":"2025-05-02T12:42:56","slug":"contact-us","status":"publish","type":"post","link":"https:\/\/odindesignthemes.com\/ragnokthemedocs\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<p>Thank you for purchasing <strong>Ragnok<\/strong>!! Please take a few moments to familiarize yourself with the following terms and conditions regarding the support we offer and about what&#8217;s included and what&#8217;s not in support:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What&#8217;s not included in the support?<\/h2>\n\n\n\n<p>For information on what support<strong> does not include<\/strong>, please refer to the ThemeForest item support policy page:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/themeforest.net\/page\/item_support_policy#whats-not-included-item-support\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/themeforest.net\/page\/item_support_policy#whats-not-included-item-support<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What&#8217;s included in the support?<\/h2>\n\n\n\n<p>For information on what support<strong> does include<\/strong>, please refer to the ThemeForest item support policy page:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/themeforest.net\/page\/item_support_policy#whats-included-item-support\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/themeforest.net\/page\/item_support_policy#whats-included-item-support<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"before-create-ticket\">What should i know before i create a ticket?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The team provides support from <strong>Monday <\/strong>to <strong>Friday<\/strong>, from <strong>9AM<\/strong> to <strong>6PM<\/strong> (<strong>UTC-3<\/strong>). We always try to reply as fast as possible, but keep in mind that the <strong>response time can be up to 2 business days<\/strong>. The team does not provide support on weekends and public holidays.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Before you create a ticket, please make sure to check out the item&#8217;s <strong>documentation<\/strong>, <strong>articles <\/strong>and other <strong>tickets<\/strong> to see if your answer is already there, as many times your questions may already be answered.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure to always <strong>have the latest version of the item installed before opening a ticket<\/strong> to avoid reporting issues that may already be fixed, as updates introduce bug and security fixes as well as new features.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please create<strong>&nbsp;one ticket per report&nbsp;with a title that clearly describes the issue<\/strong>,&nbsp;this will help both you and the support team better keep track of reported issues and their status.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When opening a ticket, please&nbsp;<strong>add a detailed description of the question, feedback, suggestion, or issue you are having<\/strong>. Add screenshots if necessary to clarify what you want to describe.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How do i create a ticket?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First, please access the ticket system here: <a href=\"https:\/\/odindesignthemes.ticksy.com\/\">https:\/\/odindesignthemes.ticksy.com\/<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on <strong>Submit a Ticket<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Under <strong>Product or Category<\/strong>, select <strong>Ragnok Shopify Theme<\/strong>.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter your <strong>name<\/strong>, <strong>email address<\/strong> and a <strong>password <\/strong>which will be used to register your account.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter your store&#8217;s myshopify.com <strong>URL<\/strong>.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter your store&#8217;s <strong>Password <\/strong>(optional, only if your store is <a href=\"https:\/\/help.shopify.com\/en\/manual\/online-store\/themes\/password-page\" data-type=\"URL\" data-id=\"https:\/\/help.shopify.com\/en\/manual\/online-store\/themes\/password-page\">password protected<\/a>).<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter a ticket <strong>Subject<\/strong> and <strong>Description<\/strong> (please read <a href=\"#before-create-ticket\" data-type=\"internal\" data-id=\"#before-create-ticket\">What should i know before i create a ticket?<\/a> for details on what to enter in these fields).<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on <strong>Submit Ticket<\/strong> to create the ticket.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for purchasing Ragnok!! Please take a few moments to familiarize yourself with the following terms and conditions regarding the support we offer and about what&#8217;s included and what&#8217;s not in support: What&#8217;s not included in the support? For information on what support does not include, please refer to the ThemeForest item support policy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,26],"tags":[],"class_list":["post-100","post","type-post","status-publish","format-standard","hentry","category-support","category-theme"],"_links":{"self":[{"href":"https:\/\/odindesignthemes.com\/ragnokthemedocs\/wp-json\/wp\/v2\/posts\/100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odindesignthemes.com\/ragnokthemedocs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/odindesignthemes.com\/ragnokthemedocs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/odindesignthemes.com\/ragnokthemedocs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/odindesignthemes.com\/ragnokthemedocs\/wp-json\/wp\/v2\/comments?post=100"}],"version-history":[{"count":2,"href":"https:\/\/odindesignthemes.com\/ragnokthemedocs\/wp-json\/wp\/v2\/posts\/100\/revisions"}],"predecessor-version":[{"id":1098,"href":"https:\/\/odindesignthemes.com\/ragnokthemedocs\/wp-json\/wp\/v2\/posts\/100\/revisions\/1098"}],"wp:attachment":[{"href":"https:\/\/odindesignthemes.com\/ragnokthemedocs\/wp-json\/wp\/v2\/media?parent=100"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/odindesignthemes.com\/ragnokthemedocs\/wp-json\/wp\/v2\/categories?post=100"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odindesignthemes.com\/ragnokthemedocs\/wp-json\/wp\/v2\/tags?post=100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}